Customer Help Center

That couldn’t be easier. Just secure your shoes in a box with the free return label (call us at (877) 776-2933 for a label) and drop them off at your nearest FedEx location. https://local.fedex.com/en

• SR Max Return Form

Call us at (877) 776-2933 with your ticket number, and we’ll email it to you.

You can exchange new shoes within 60 days of purchase. We recommend trying on your shoes at home on a clean, dry surface (preferably carpet) to ensure a proper fit before wearing them to work. This way, if you need to return your shoes for a different size or style, you can receive full credit (minus any applicable shipping or processing fees). Shoes worn into a work environment aren’t eligible for a return or exchange unless using the 30-day Satisfaction Guarantee Program or the shoes are deemed defective.

If shoes purchased from us are fewer than 6 months old and, in our determination, show normal wear we’ll issue a full refund or 100% store credit to replace the defective product. No exchange or credit is given on shoes worn out or ruined due to the work environment

For account security, we do not provide corporate account numbers through our customer service team. If you need your account number please contact your company's program manager (usually a safety or HR leader).

We don’t track and report shoe weights. That’s because there’s a lot that goes into the comfort of a shoe, and weight is only part of the story. In fact, occasionally a lightweight shoe is only lighter because it has a paper-thin insole or it’s missing portions of the tread, reducing comfort and compromising traction.

Check out our blog on how to find the perfect fit here.